Proud suppliers to...
We supply many homes in London & Surrey as well as many businesses, offices & company headquarters.
🚚📍 Check if we deliver to your postcode
Delivery Information
🎄 Delivery Information
At The Nordmann, we take pride in delivering the freshest, hand-selected Christmas trees across London & Surrey — quickly, safely, and on your schedule.
| Day | Delivery Postcode Area Schedule |
|---|---|
| Monday | SW, W, KT, TW, GU, RH ,HA, UB |
| Tuesday | N, NW, E, WC, EC, CR, SE, SM, BR |
| Wednesday | SW, W, KT, TW, GU, RH, HA, UB |
| Thursday | N, NW, E, WC, EC, CR, SE, SM, BR |
| Friday | N, NW, E, WC, EC, CR, SE, SM, BR |
| Saturday | SW, W, KT, TW, GU, RH, HA, UB |
| Sunday | SW, W, KT, TW, GU, RH, HA, UB |
Delivery dates start from the 24th of November.
We do not currently deliver real Christmas trees nationwide
📦 Standard Delivery (Free & Included) For real trees to London & Surrey Only
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Available 7 days a week across London.
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Trees are delivered between 8:00am and 7:00pm on your selected date.
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You’ll receive a text message with live tracking and a 1-hour time slot on the morning of your delivery date you select.
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If you're not home, we’ll leave the tree safely on your property (as instructed).
🚚 Express Delivery (Optional Upgrade) London & Surrey Only
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Guaranteed delivery before 12 midday.
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Ideal for offices, events, or if you need your tree early in the day.
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Can be selected on the product page.
📱 Notifications & Tracking
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We’ll send you a text & email on the morning of your delivery date with a 1 hour time slot.
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You’ll get access to live tracking so you know exactly when your tree is on the way.
📝 Important Notes
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Please ensure you provide a mobile number at checkout for delivery updates.
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Delivery is handled by our in-house team — all trees are freshly cut and carefully transported upright.
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Your tree will arrive netted for protection.
For any special delivery requests, please contact us after placing your order. We're here to help make your Christmas magical!
Return policy
🎄 Return & Tree Swap Policy
At The Nordmann, we want you to be completely happy with your Christmas tree.
✅ Tree Swap Guarantee
If you’re not satisfied with the condition or appearance of your tree, simply contact us within 24 hours of delivery and we’ll arrange a tree swap at no extra cost.
💸 Full Refund Option
Prefer a refund? No problem — let us know within 24 hours of delivery and we’ll issue a full refund, no questions asked.
⏳ 7-Day Product Window
Due to the natural and perishable nature of real Christmas trees like cut flowers, we’re unable to offer swaps or refunds after 7 days from delivery. All trees are freshly cut and selected for premium quality, but require regular maintenance (such as watering the base) to remain in top condition throughout the festive season.
Please include your order number and a photo of the tree in your initial email to help us resolve your request as quickly as possible.
If you have any questions, email us at: customerservice@thenordmann.co.uk
Shipping policy
🚚 Shipping & Delivery Policy
At The Nordmann, we aim to make your Christmas as smooth and festive as possible with fast and reliable delivery.
🎄 Delivery Window
Our delivery season runs from 24th November to 24th December. During checkout, customers can select a preferred delivery date within this period.
🕒 Dispatch & Delivery Times
All Christmas trees are freshly cut and dispatched daily based on the delivery date you choose at checkout. We carefully plan routes to ensure your tree arrives in peak condition.
On the morning of your scheduled delivery, you will receive:
text message (SMS) with your delivery time slot
email confirmation with live tracking details
📍 Area-Based Delivery Scheduling
To optimise our routes and maintain freshness, we deliver to specific London and Surrey areas on set days each week. This ensures the best service and timely deliveries across all regions.
If you have any questions about your delivery or need to make changes, please contact us at customerservice@thenordmann.co.uk
Terms and Conditions
📜 Terms & Conditions
By placing an order with The Nordmann, you agree to the following terms:
1. Product Availability
All trees and accessories are subject to availability. While we aim to fulfil every order, in the rare event of stock issues, we will contact you with alternative options or a full refund.
2. Quality Guarantee
We hand-select all our trees for premium quality and freshness. However, as trees are natural products, there may be slight variations in shape and size.
3. Returns & Refunds
We offer a tree swap or full refund if you notify us within 24 hours of delivery. Due to the perishable nature of real Christmas trees, no refunds or exchanges will be accepted after 7 days. See our Returns Policy for full details.
4. Delivery
Deliveries are made between 24th November and 24th December. Customers select their preferred date at checkout. On the day of delivery, you’ll receive a text and email with your time slot. See our Shipping Policy for more.
5. Customer Responsibilities
Customers must provide accurate delivery information and be available to receive the tree, or allow for safe drop-off. We are not liable for missed deliveries due to incorrect details or access issues.
6. Payment & Pricing
All prices include VAT (if applicable). Payment is taken at the time of purchase via secure checkout methods.
7. Use of Website
Content on this site, including images, text, and branding, is owned by The Nordmann. It may not be used or reproduced without permission.
For any questions or concerns, please contact us at customerservice@thenordmann.co.uk
Company Details
- Company name (D&R TRADERS LIMITED)
- Organisation number (10751943)