Proud suppliers to...

We supply many homes in London & Surrey as well as many businesses and company offices & headquarters.

🚚📍 Check if we deliver to your postcode


Terms & Policies

Return policy - Shipping policy - Terms and Condition

Return policy

🎄 Return & Tree Swap Policy

At The Nordmann, we want you to be completely happy with your Christmas tree.

✅ Tree Swap Guarantee

If you’re not satisfied with the condition or appearance of your tree, simply contact us within 24 hours of delivery and we’ll arrange a tree swap at no extra cost.

💸 Full Refund Option

Prefer a refund? No problem — let us know within 24 hours of delivery and we’ll issue a full refund, no questions asked.

⏳ 14-Day Product Window

Due to the natural and perishable nature of real Christmas trees, we’re unable to offer swaps or refunds after 14 days from delivery. All trees are freshly cut and selected for premium quality, but require regular maintenance (such as watering the base) to remain in top condition throughout the festive season.

Please include your order number and a photo of the tree in your initial email to help us resolve your request as quickly as possible.

If you have any questions, email us at: customerservice@thenordmann.co.uk

Shipping policy

🚚 Shipping & Delivery Policy

At The Nordmann, we aim to make your Christmas as smooth and festive as possible with fast and reliable delivery.

🎄 Delivery Window

Our delivery season runs from 24th November to 24th December. During checkout, customers can select a preferred delivery date within this period.

🕒 Dispatch & Delivery Times

All Christmas trees are freshly cut and dispatched daily based on the delivery date you choose at checkout. We carefully plan routes to ensure your tree arrives in peak condition.

On the morning of your scheduled delivery, you will receive:


  • text message (SMS) with your delivery time slot

  • email confirmation with live tracking details

📍 Area-Based Delivery Scheduling

To optimise our routes and maintain freshness, we deliver to specific London and Surrey areas on set days each week. This ensures the best service and timely deliveries across all regions.

If you have any questions about your delivery or need to make changes, please contact us at customerservice@thenordmann.co.uk

Terms and Conditions

📜 Terms & Conditions

By placing an order with The Nordmann, you agree to the following terms:

1. Product Availability

All trees and accessories are subject to availability. While we aim to fulfil every order, in the rare event of stock issues, we will contact you with alternative options or a full refund.

2. Quality Guarantee

We hand-select all our trees for premium quality and freshness. However, as trees are natural products, there may be slight variations in shape and size.

3. Returns & Refunds

We offer a tree swap or full refund if you notify us within 24 hours of delivery. Due to the perishable nature of real Christmas trees, no refunds or exchanges will be accepted after 14 days. See our Returns Policy for full details.

4. Delivery

Deliveries are made between 24th November and 24th December. Customers select their preferred date at checkout. On the day of delivery, you’ll receive a text and email with your time slot. See our Shipping Policy for more.

5. Customer Responsibilities

Customers must provide accurate delivery information and be available to receive the tree, or allow for safe drop-off. We are not liable for missed deliveries due to incorrect details or access issues.

6. Payment & Pricing

All prices include VAT (if applicable). Payment is taken at the time of purchase via secure checkout methods.

7. Use of Website

Content on this site, including images, text, and branding, is owned by The Nordmann. It may not be used or reproduced without permission.

For any questions or concerns, please contact us at customerservice@thenordmann.co.uk

Company Details

  • Company name (D&R TRADERS LIMITED)
  • Organisation number (10751943)
  • Registered company address (PITT CRESCENT 32, LONDON, United Kingdom SW19 8HS)